6 Ways to Fix HP Software Framework is Not Installed Issue

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At times, you may encounter issues with HP Software framework while trying to use function keys on your computer for actions like adjusting brightness, volume or putting it to sleep. This issue can arise due to an outdated or missing hotkey driver, causing inconvenience. In this guide, we will explore different solutions to resolve the HP Software Framework not installed problem on your system.

How to Fix HP Software Framework is Not Installed Issue

There can be a few reasons for HP Software Framework is not installed issue. We have mentioned some of the possible reasons for the issue.

  • Missing HP Hotkey Support driver
  • An outdated or corrupt HP Hotkey Support driver
  • Issues with installations or uninstallation features
  • Improper working of Hotkey Support
  • Various underlying issues with HP Software Framework

In the following guide, we will discuss HP software framework download issue on your computer. 

Method 1: Install HP Hotkey Support Driver

One of the most common reasons for this issue is missing drivers on your system. Therefore, if you are missing essential system drivers such as the HP Hotkey support driver you should install them as quickly as possible. You can follow these simple steps to install drivers on your system.

1. Press Windows + R keys simultaneously to launch the Run dialog box.

2. Here, type msinfo32 and press Enter key to open the System Information.

type msinfo32 and press Enter

3. In the System Information window, locate your system’s model number.

In the System Information window, locate your system’s model number

4. Now, visit the official HP Support website and locate the Software and Drivers.

visit the official HP Support website and locate the Software and Drivers

5. Now, enter the serial number of your device.

enter the serial number of your device. 6 Ways to Fix HP Software Framework is Not Installed Issue

6. Now, type your system’s model in the box, and select the Submit button.

7. Now, select the Operating System you use on your system.

8. Here, click Software-Solutions.

9. Select the HP Hotkey Support driver, and then click on Download.

Method 2: Update Driver via HP Support Assistant

In case the installation of the driver did not solve the issue, updating it may help. Outdated or faulty HP drivers can be fixed by updating them. Here are some easy steps to follow to update the HP hotkey support driver.

1. Launch the HP Support Assistant program.

hp support assistant

2. Now, locate and click on Updates to check for any available updates.

3. Click on Update to update HP Hotkey Support Driver via HP Support Assistant.

Also Read: Fix HP Laptop Not Connecting to Wi-Fi

Method 3: Run Program Install and Uninstall Troubleshooter

If you are experiencing problems with installing and uninstalling software on your computer, you can resolve the issue by using the Install and Uninstall Troubleshooter. This tool can help fix issues related to the HP Software Framework download. Many users have found success in resolving HP Software Framework issues by running this troubleshooter.

While Microsoft Windows typically includes common system troubleshooters, you can download the Install and Uninstall Troubleshooter from the official page if it is not already available on your system. After downloading and installing the troubleshooter, simply run it to address any issues with software installation or uninstallation.

click on installing option in program install and uninstall troubleshooter

Method 4: Disable Hotkey Support on Startup

If the issue continues to cause a problem on your device, you can try to disable hotkey support on startup to fix the issue. You can follow these simple steps to figure out how to disable hotkey support on startup.

1. Press the Windows + R keys simultaneously to launch the Run dialog box.

2. Here, type services.msc and press the Enter key. This will launch Windows Services.

Press the Windows + R keys to launch the Run dialog box

3. Here, locate and navigate to the HP Hotkey UWP Service and right-click on it.


4. Now, click on Properties.

5. Then, click on Disabled from the Startup type drop-down menu.

startup type to disabled

6. Click on OK to save the changes.

Method 5: Reinstall HP Support Assistant

If the previous methods do not fix the issue, you can try to reinstall HP Support Assistant on your computer. Follow these simple steps to safely reinstall HP Support Assistant.

1. Press the Windows + I keys together to open Settings on your computer.

2. Here, click on Apps.

Open Settings and click on the Apps option

3. Now, click on Apps & Features.

click on Apps & Features

4. Here, locate the HP Support Solution Framework. Now, select it and then click Uninstall.

locate the HP Support Solution Framework select it and then click Uninstall

5. Now, visit the HP Support Assistant webpage.

6. Here, locate the Download HP Support Assistant icon to install it.

visit the official HP Support website and locate the Software and Drivers

7. Finally, reboot the PC after installation.

Hence, now you can download HP software framework using the support assistant.

Method 6: Use Third-Party Recovery Software

Various free and paid repair software programs allow you to use their services to fix various issues on your computer. These software helps you save a lot of manual fixing and you can fix the issues quickly. 


In conclusion, the HP Software Framework is a crucial component that enables the proper functioning of hotkeys on your HP computer. If you encounter the “HP Software Framework is not installed” issue, you can try various methods to resolve it, including installing or updating the hotkey driver, running the Windows Update Troubleshooter, using the HP Support Assistant, checking for malware, and performing a system restore. By following these steps, you should be able to get your HP hotkeys working again and avoid any further inconvenience.

Mohamed SAKHRI

my name is Mohamed SAKHRI, and I am the creator and editor-in-chief of Easy Tech Tutorials. As a passionate technology enthusiast, I have been blogging for some time now, providing practical and helpful guides for various operating systems such as Windows, Linux, and macOS, as well as Android tips and tricks. Additionally, I also write about WordPress. I am currently 35 years old.

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