8 Best WordPress Live Chat Plugins 2022

Nowadays, when you have a website or an e-commerce, it   is important to have direct contact with your customers  . Live chat plugins try to solve this problem.

Indeed, according to an eDigital report, the level of customer satisfaction in Live Chat is 73%, against 61% for e-mail and 44% by telephone.

Why do visitors leave a website without making a purchase? Because not everyone wants to write an email, others are ashamed to call.

Customer satisfaction also increases because if they have a question, you can answer it immediately.

This is why it is important that your website has a Live Chat plugin that will allow you to respond to your customer immediately without losing sales.

In addition to this, the Live Chat plugins save the customer’s email, this will allow you to contact your customer later by offering him a better offer or product.

Table of Contents

  • Livechat
  • HubSpot
  • TidioFormilla
  • SendinBlue
  • Intercom
  • Tawk.To
  • JivoChat

Livechat

Livechat

It is one of the most popular “plugins” by WordPress users, especially for its ease of use and a much faster loading speed than other plugins.

LiveChat is not a WordPress plugin per se. Basically, you get a simple Html code that you will need to insert into the footer of your site (you can use this header plugin  ).

This plugin is used by market companies such as McDonald’s or Adobe, probably due to its integration with different services such as Google Analytics, Zendesk and Zapier.

You can create predefined replies to save time and view chat history for a week.

Unique Features  :

  • You can see what the user writes
  • Ability to share files
  • User can view media
  • Modern design
  • App for IOS, Android, Windows and macOS.

Price  : After the 14-day free trial, you will have to pay $16 per month.

HubSpot

HubSpot Live Chat

HubSpot is another popular WordPress CRM plugin  with lots of free options. As you might guess from the name, the company behind this plugin is HubSpot. Leading company in many marketing sectors. This means that this plugin will be updated in the long run.

It was not very intuitive to create an account, due to some bugs. In any case, it will take you less than 5 minutes to do everything. After the procedure, you will have to click on “HubSpot” -> “Live Chat”, you will have to click on it to create a new design.

You can indeed customize all the colors, the names of the operators, the conversations and many other things.

After the conversation with a user, you will be able to see the summary but above all you will have at your disposal fantastic color graphics that explain a lot. You can also create bots that will help provide answers to common customer service questions so your team can focus on the conversations that matter most.

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Unique Features  :

  • You can integrate the plugin with over 400 of the most popular marketing services
  • The plugin also comes with email marketing software and software to create popups
  • You can import specific messages depending on the website page
  • You can customize these messages based on audience type

Price  : Free, the Pro version offers a lot more and costs $40.

Tidio

Tidio

This is our favorite plugin, for 2 reasons: simplicity and performance! In fact, once you install Tidio, you will need to register on their site in order to customize each comma.

Their graphical interface is something spectacular. You will have no problem figuring out what it is and where it is. You can customize colors, bot responses, and more.

Tidio offers most of its features for free, including up to three chat operators and 500 emails per month. After a seven-day trial period, you can either pay and continue using the pro version or downgrade to the free version.

Unique Features  :

  • You can see what the user writes
  • You can reply from the Android and iOS app
  • It does not affect performance
  • You can see where your visitors are coming from and who your visitors are.
  • You can create professional automatic messages

Price  : Free, the Pro version instead costs $18 per month.

Formilla

Formilla

Formilla is one of those extremely user-friendly WordPress chat plugins. It has tremendous mobile device support so your visitors don’t have to compromise functionality when browsing your website on their mobile devices.

The function that left me speechless was that of the Bot equipped with artificial intelligence. In a few hours, he learned our language and that of our customers. It was he who dealt 24/7 with the simplest questions. When it came to something more serious, the assistant stepped in.

You can display personalized messages to users who have entered the site. You can use keyboard shortcuts to access saved answers and quickly answer frequently asked questions.

There is also a feature that lets you log a user’s code and understand what a user is doing. In short, if a user bought a product twice, the plugin would tell you. If this user contacts you, you already know how to help him.

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Real-time tracking features allow you to see how many visitors are on your website, which pages they recently visited, where they came from and whether they are a new user or a new user. former user.

Unique Features  :

  • Ability to customize widget design
  • You can manage agents
  • You can set the chat to open after a few seconds
  • Sound alerts can be set
  • Multilingual support
  • Custom banners, colors and theme option

Price  : Free, the Pro version costs $11.99 instead.

SendinBlue

Sendinblue

SendinBlue is not a WordPress plugin per se. Basically, you get a simple Html code that you will need to insert in the Pie (footer) of your site (you can use this plugin header  ).

In a nutshell, it’s very similar to LiveChat, but one thing I like about this plugin is the fact that it’s a CRM software like HubSpot, in a nutshell, in addition to those functions, you will have many more regarding email marketing and SMS.

If you’re just looking for a Live Chat plugin, this isn’t right for you price-wise, but if you also need email marketing and tons of other features, this is a great deal.

Unique Features  :

  • Newsletter and email marketing
  • Email Marketing Automation
  • Set up and manage Facebook ads
  • Create perfect landing pages
  • A/B testing

Price  : Free, but it is severely limited compared to other plugins, otherwise you will have to pay $19.

Intercom

Intervcom

Intercom is a platform used by the largest companies in the world. It will surely be for his duties.

But all of that has an impact on the price… Actually it costs $39 per month, I don’t think it’s the best to start with, but if you have a WooCommerce site and need to talk to a lot of customers. Then that might be a good choice.

It’s easy to use and integrates with CRM and email marketing services, Zapier, Google Analytics, and more.

It is a plugin equipped with an artificial intelligence ChatBot, which could replace you if necessary. As mentioned above, if you have a WooCommerce site, you will have a lot of questions to deal with and this bot could make all the work easier.

Unique Features  :

  • Fantastic user experience
  • Mobile app
  • A/B Testing Posts
  • 200+ integrations

It’s easy to use, integrates with Google Analytics, CRM software, Slack, email marketing services, and more.

Price  : $39 is not cheap at all. But artificial intelligence could save you a lot of time, after all, time is money. Otherwise, go to Tidio or Formilla which have many similar functions.

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Tawk.To

Tawk.To

Tawk.to is the first free live chat plugin among all. That’s right, all features are free! No hidden prices.

You can customize the plugin in various ways, but you will not be able to remove the Powered by Tawk.to label.

It is also the most used plugin on WordPress, certainly due to the fact that it is free and frequently updated.

It also supports translation plugins which ensure that you have no problem even when you are in contact with your international clients.

Unique characteristics:

  • hide widget on certain pages
  • Unlimited Agents
  • Default responses
  • Unlimited chat history storage
  • You can see what a user is typing
  • It supports 27 different languages
  • Apps Windows, macOS, Android, iOS
  • Automatic triggers

JivoChat

JivoChat

WP Live Chat Support is another free WordPress live chat plugin ideal for small businesses. 

Besides, there are also unlimited simultaneous live chat options. Offline messages can be archived and you can also access the history with just a few clicks. 

Another important point is that you can add gif files, animations and polls. To make it even more efficient, you can also enable notifications for new messages, manage your device’s support options, and even collect emails and names of all new users.

Characteristics:

  • Compatible with translation plugins for a multilingual experience
  • Anonymity option for your users
  • Fully customizable and easy to use
  • Option to enable chat box only for registered users

Conclusion of live chat plugins

We have seen so many live chat plugins, each of them is suitable for different sites.

Are you looking for free plugins? Well Tawk.to and JivoChat are perfect for this purpose.

Are you looking for a paid plugin because you want to have more customization and look more professional? Tidio, Formilla and LiveChat are perfect. They are not expensive and above all they allow you to customize everything.

Do you need an email marketing and live chat plugin? Indeed, are you looking for a CRM software? Intercom, HubSpot and SendinBlue are better.

However, our favorite plugins are two: Formilla and Tidio. Why do we love them? Because they have an acceptable price, a design that can be changed in every way. They are simple to set up, have good applications. But above all, they are fast, you can try GTmetrix.

All of these plugins come with good online support, so you don’t have to worry.

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