Prior to delving into the troubleshooting steps for resolving your DualShock 4 controller not charging issue, it’s crucial to establish the standard benchmarks for normal functionality. Ideally, it should take approximately two hours for the DS4 to charge from completely empty to full capacity. Additionally, the battery should be capable of lasting between four to eight hours, depending on factors such as the game being played and controller settings. By adjusting settings like dimming the light bar or disabling rumble features, the controller’s battery life can be prolonged. If your controller is experiencing a battery drain in less than four hours, this could indicate an underlying issue that requires attention
So, let’s begin!
1. Make Sure Rest Mode Charging Is Active
PlayStation 4 has a unique “rest” mode that enables the console to enter a low-power state, while still retaining certain functionalities. This mode allows games and updates to continue downloading and installing, while also permitting the user to charge controllers through the PS4’s USB port. If your controller is not charging, it’s worth checking whether this feature is enabled by navigating to Settings > Power Save Settings > Set Features Available in Rest Mode and selecting “Supply Power to USB Ports”.
Choosing the rest mode option instead of completely turning off the PS4 console is advisable to ensure that the controllers can be charged. If the console is turned off completely, the charging process won’t be possible.
2. Updating Firmware (You Can’t!)
Updating the firmware of the DualShock 4 controller can potentially resolve issues, as is possible with Xbox Series and PlayStation 5 controllers. However, it seems that there is no official way to perform this update, and the PS4 console does not update controllers in a noticeable manner. Although it’s crucial to ensure that the PS4 system software is always up to date, there’s no indication that this would directly impact the controllers. Third-party tools that can reflash the firmware on PS4 controllers exist, but they are mainly utilized by modders and not applicable for this scenario.
3. Check the Charger and Cable
A crucial step in the troubleshooting process involves verifying the functionality of your charger and cable. Testing the charger and cable with another device or trying a different charger or cable to charge your controller can help to determine whether the issue is with the charger or cable itself.
Using a fast-charging port could be another possible factor that causes the DS4 controller not to charge. Some power banks may have both standard USB and fast-charging ports, but based on our experience, the DS4 may not charge consistently from these fast-charging ports. In contrast, using a standard USB port could potentially solve the issue.
4. Use the Controller Wired
Although it may not directly address the battery charging problem, using a lengthy micro USB cable allows you to power the controller directly from the PS4 console. Additionally, using a power bank can enable you to power the controller wirelessly while still using it.
While this is a temporary solution until the charging issue is resolved, it allows you to continue playing games in the meantime.
5. Check the Controller Charging Port Connector
Over time, the micro USB port on the PS4 controller may wear out due to repeated insertion and removal of the charging cable. This issue is one of the reasons why the PS5 controller has zero-friction pins for charging in addition to a USB-C port.
Check the micro USB port on your PS4 controller for any dirt or debris. If you spot any, you can remove it using a can of compressed air. It’s crucial to use the compressed air can as directed to prevent moisture from building up inside the port or damaging the USB port.
Gently insert the micro USB cable into the controller and wiggle it slightly to see if the port is loose or damaged. If the port is damaged inside, you may need the help of a professional to repair it, especially if you don’t have the required soldering skills.
In case the micro USB port is worn out to the point where the cable easily slips in and out of it, it may be impossible to get a consistent connection. In such a case, you can consider replacing the port with a new one, but it’s important to weigh the cost and effort required against the price of a new controller. If you’ve thoroughly checked for signs of damage and found none, it’s time to explore other solutions.
6. Reset the Controller
A hardware button is available on the PS4 controller to reset it, which can often solve random issues that may arise with the device. To do this, you will need a non-damaging object, such as a plastic or wooden toothpick. The reset button is located near the L2 trigger on the back of the controller, and you can access it by turning the controller upside down.
To resolve certain unexplained problems with your PS4 controller, you can perform a reset using a hardware button. To do this, you need a non-damaging tool, such as a wooden or plastic toothpick. Turn the controller upside down and locate the small hole near the L2 trigger on the back of the device, then use your tool to press the button inside the hole for 5 seconds.
After resetting the controller, you need to pair it with your PS4 by connecting it to the console with a USB cable and pressing the PS button. If you want to use it with a different device, such as an iPad or PC, you will have to pair it as a new Bluetooth device. You can check out a guide on how to do this in our article “How To Connect a PS4 Controller To An iPhone, iPad Or Android Device” if you’re not sure how to proceed.
7. Do a Warranty Return (If Applicable)
If your PS4 controller is covered by warranty, it’s best not to attempt to fix it yourself. Instead, contact the retailer you purchased it from or reach out to Sony’s customer support team to have it repaired or replaced under warranty. Although you’ll have to go without your controller for a few days, you’ll have peace of mind knowing that you’ll receive a functional unit in return.
8. Replace the Controller Battery
Over time, all lithium batteries degrade, and if your PS4 controller is a few years old, its battery capacity may be reduced. As the battery wears out, it may no longer hold a charge. However, if the rest of the controller is still functioning properly, you can easily replace the battery as it is not glued or soldered in place.
We recommend that you watch a YouTube video tutorial on how to replace the battery before attempting to do so. Third-party replacement batteries are available on websites such as Amazon, but make sure to check the reviews and ensure that the battery is reliable. Sony batteries may be difficult to find, so you may have to settle for a third-party option. You can also take advantage of this opportunity to upgrade to a larger capacity battery.
9. Add an External Battery Pack
If you’re not confident enough to replace the battery of your PS4 controller, you can try using an external battery pack that can clip onto it. One example is the KMD Battery, which you can easily attach to your controller to provide an additional 1000mAh of power. This is equivalent to the original capacity of the PS4 controller, so you’ll get back at least the same amount of power, plus whatever the original battery can still provide.
Buy a New Wireless Controller
If your PS4 controller is in a poor condition overall, unable to charge or turn on despite all attempts, or you cannot find a suitable battery replacement solution, it may be necessary to purchase a new controller. However, it is not necessary to stick with a Sony original. The PS4 has been around for a while, and there are now many excellent third-party alternatives available that address some of the minor issues people may have with Sony’s otherwise outstanding controller.
The PDP Victrix Pro BFG controller is a third-party alternative that addresses some of the minor issues with Sony’s controller. It features an offset layout similar to Xbox controllers and is compatible with both PS4 and PS5. In addition, it can function as a PC controller. While it lacks rumble or haptic feedback, it boasts a battery life of up to 20 hours and includes a variety of extras such as back buttons and the ability to create multiple custom profiles.
If the price of the PDP Victrix Pro BFG controller is too high for your budget, the TERIOS controller is an affordable alternative that closely resembles the DualShock 4. This controller has programmable back buttons and is comfortable to hold, with longer battery life than the original Sony controller. However, the quality of the rumble feature is not as good as the original. If you don’t mind sacrificing rumble and want to save money, the TERIOS controller is a good option.
In contrast, if you have a bit more money to spend, you might consider the NACON Revolution Unlimited Pro V3 as an alternative. This controller boasts a seven-hour battery life and allows for customization of the sticks. While it prioritizes performance over comfort, it’s an excellent choice if you’re looking to up your competitive gaming game. Additionally, it includes a 10-foot cable, which can be useful if you need to connect to your console or PC directly.
In conclusion, if you’re experiencing issues with your PS4 DualShock controller not charging, there are several steps you can take to try and fix the problem. These include checking the cable, resetting the controller, cleaning the charging port, and replacing the battery. If none of these solutions work, it may be time to consider purchasing a new controller, and there are many third-party options available that can offer additional features and benefits over the original Sony controller. Ultimately, finding the right solution will depend on your individual needs and preferences, so be sure to weigh your options carefully before making a decision.